Refund policy

Return & Refund Policy – PAWVICO

We want you to be completely satisfied with your purchase. Please read our policy carefully.

Return Window: We accept return requests within 30 days of delivery.

Eligible for return/refund:

• Item arrived damaged or defective
• Wrong item received
• Item significantly different from description

NOT eligible for return:

• Change of mind after purchase
• Items that have been used or washed
• Items without original packaging

How to request a return: Contact us at [your email] with your order number and photos of the issue within 30 days of delivery.

Refund Process:

• Approved refunds are processed within 5–10 business days to the original payment method.
• Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Note: As products are shipped from overseas, return shipping may not be cost-effective. In many cases, we may offer a partial refund or replacement instead of a physical return.